RETURN POLICY

All orders are checked for defects before shipment. In an unfortunate case which you receive a defective item, please contact us within stipulated number of days of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange.

Please Note:

• The item is in your responsibility until it is returned to us. It must be returned to us in its original condition.
• The cost of returning the item to us is your responsibility.
• The item must be returned to us within 7 days of receipt.

Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number.

Postages incurred for sending the items with issues back to us will be borne by buyer and the items we sent back to buyers after following up on the respective issues will be borne by us, the seller. Simply, buyer pays for the postage and send back the items to us and we pay for the postage and send them the items to them after rectifying the issues.

If the new piece of item is not available for exchange you will be refunded a credit of the item to your bank account only.

All replacement, exchanges and returned mails once received by us will be sent via normal mail to buyers with postage services only.

We accept cash refund under any circumstances. For any reasons of exchange or returns, the value will be credited to your bank account only. 

Postage for returning items to us will be borne by the buyer. We will bear the postage for sending the corrected/replacement item back to you. 

REFUND POLICY

What is an acceptable reason for a refund?

• We will not entertain exchanges if information provided is not complete or invalid.
• The management of Makmur Malaya Sdn Bhd reserves the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged / altered / used condition.
• We do not accept refunds for items which are on clearance or sale.
• Refunds are only valid due to manufacturer’s defect and request within 15 working days for all domestic orders and within 30 working days for all international orders.
• We will only issue you a refund via online transfer and it may take up to 15 working days to process.
• Postage is to be borne by you in the event of returning the items.
• All items must be returned in original condition. The management of Makmur reserves the rights to reject any damaged or used items based on our discretion.